Terms & Conditions
Last updated: 06 June 2026
1. Overview
These Terms & Conditions govern your use of The Digital Management Lab (Russell Ryan, sole trader) (“we”, “us”, “our”) and the services we provide.
By engaging our services, you agree to these terms.
2. Our Service
We provide system integration, organisation, and ongoing management services for businesses using existing platforms and tools.
We do not replace your systems. We work with the software and platforms you already use.
3. Scope of Work
Our services may include:
- Connecting and organising existing systems
- Configuring workflows and structure
- Ongoing updates, support, and system management
We do not guarantee:
- Performance of third-party systems
- Continuous availability of external platforms
- Compatibility outside agreed scope
4. Third-Party Platforms
Our work involves platforms not owned or controlled by us (e.g. booking systems, external integrations).
We are not responsible for:
- Errors or outages in third-party systems
- Platform changes affecting functionality
- Data handling by external providers
5. Payments
- Setup fee: £300 (one-time)
- Monthly fee: £29/month
Payment must be made before services begin.
Ongoing services may be paused or terminated if payment is missed.
6. Refund Policy
A portion of the setup fee (£150) is non-refundable. Remaining amounts may be refundable only prior to project completion, and no refunds are issued once work has been completed or delivered.
Full details on setup fees, subscription cancellations, and administrative fees are set out in our Refund & Cancellation Policy.
7. Client Responsibilities
You agree to:
- Provide accurate information
- Supply necessary access, content, and credentials
- Respond to requests in a timely manner
Delays caused by missing information may impact delivery timelines.
8. Liability Limitation
To the fullest extent permitted by law:
- We are not liable for indirect or consequential losses
- We are not liable for business interruption or lost revenue
- We are not liable for failures caused by third-party systems
Our total liability is limited to the amount you have paid us.
9. Service Availability
We aim to maintain reliable service and timely responses.
However, we do not guarantee uninterrupted availability.
10. Termination
We reserve the right to suspend or terminate services if:
- Payment is not received
- These terms are breached
You may cancel ongoing services with 30 days notice. See our Refund & Cancellation Policy for how cancellations are processed.
11. Data Access
To deliver our services, we may access your systems and tools.
We do not claim ownership of your data.
12. Data Processing
The Digital Management Lab may access client systems to configure, manage, and maintain integrations.
We act only on instructions provided by the client and do not use or sell client data.
Where applicable, we act as a data processor, and the client remains the data controller.
13. Changes to Terms
We may update these Terms at any time. Continued use of our services constitutes acceptance.